Community Hospital-Fairfax has implemented a new program to help us better understand the experience our patients have at our facility. A few weeks after receiving care at the hospital, patients will receive a survey from NRC Picker. This survey helps us to measure the quality of care received by our patients.
You are the reason that we are here and it is vitally important to us to understand how we are meeting your expectations of providing excellent patient and family care. We know you are busy but please take a few minutes to honestly answer the questions and drop the completed questionnaire back in the mail.
We need to hear from you to improve our quality of care.
FAQs about "We're Listening" Surveys:
January marked six months since Community Hospital-Fairfax (CH-F) began a new patient survey process. Many patients still have questions about the survey from NRC Picker. Here are a few answers to those frequently asked questions:
1. Why is the survey so long? CH-F wants the most complete picture of your experience as possible. Detailed surveys help us to measure many aspects of the patient experience from the cleanliness of the facility, to the noise level to the ease of scheduling of your appointments. These specific questions help us to target our improvement planning.
2. Why did CH-F adopt this new survey process? CH-F is committed to making your experience at our hospital exceed your expectations in every way. The new survey is the best tool we have for better understanding the patient experience. We need feedback to fulfill our commitment to our patients.
3. Are the survey’s anonymous? Answers to survey questions received by CH-F are aggregate, meaning your answers are combined with all other survey participants and cannot be tied to your care at CH-F.
4. What does CH-F do with the feedback? Patient feedback from these surveys is reviewed frequently. When a trend appears, it is addressed. For example, new customer service training program is currently being developed based on a patient’s feedback.
For questions about your survey, feel free to contact Ann Schlueter at (660) 686-2317 or learn more at www.FairfaxMed.com
